Score 100% of Calls, Not a 2% Sample
Human QA teams only audit ~2% of contact-center calls. Compliance breaches, deceptive sales disclosures, and churn risks hide in the other 98%. CallQA 100 delivers objective scorecards, script verification, and acoustic telemetry in under 60 seconds.
Complete QA & Compliance Command Center
Inspect compliance disclosure verification, acoustic speech latency, empathy scores, and prioritized agent coaching queues inside a unified desktop & mobile interface.
Enterprise-Grade Call Analytics
Engineered for contact center supervisors, BPO operations, and compliance officers who demand verifiable evidence trails behind every evaluation.
Mandatory Disclosure Script Verification
Verify legal terms, fee disclosures, recording consent, and cancellation policy statements down to the exact second. Eliminate regulatory fines with an ironclad audit trail.
Empathy & Active Listening Metrics
Detect customer frustration, agent empathy statements, validation cues, and emotional escalation before customer churn happens.
Silence & Talk-Over Analysis
Measure conversational friction: dead air latency, customer interruption rates, and agent speaking pace to pinpoint operational bottlenecks.
Agent Coaching Queue & Churn-Risk Escalation
Automatically filter bottom-quartile interactions and customer flight-risk calls into targeted 1-on-1 coaching plans with objective corrective feedback.
How CallQA 100 Works
Ingest Audio & Script Rubric
Upload MP3/WAV call recordings or ingest batches via REST API. Attach standard QA rubrics or compliance scripts for validation.
Sensifai AI Engine Analysis
Speech transcription, acoustic tone analysis, and deterministic script verification evaluate 100% of the conversation in parallel.
Verified Scorecard & Coaching Action
Receive structured scorecards with highlighted breach timestamps, empathy ratings, and exportable audit briefs metered at €0.05.
Simple, Usage-Based Billing
No monthly seat commitments or complex enterprise contracts. Pay only for the calls you score.
Deducted atomically from your Sensifai platform wallet with real-time Gatekeeper sync.