Live QA Pipeline·Case ID: CALL-2026-9041

Audio Waveform & Call QA Evaluator

Overall QA Score

96/100Grade A+

Deterministic rubric applied

Compliance Script

Compliant

0 breach candidate(s)

Talk-Over Overlap

2.1%Optimal

Silence latency: 2.1s

Customer Churn Risk

Low

Empathy score: 94/100

Sample Call Scenarios

Instant Pre-Loaded Presets

Evaluation Rubric Parameters

Agent Name

Queue / Team

Call Dialogue / Audio Transcript

[00:02] Agent: Thank you for calling Horizon Lending. My name is Sarah. Please note that this call is recorded for quality assurance and compliance purposes. May I please have your full name and the last 4 digits of your account ID?
[00:14] Customer: Hi Sarah, this is David Miller, 4821.
[00:22] Agent: Thank you Mr. Miller. I see your pre-approved consolidation loan offer of $15,000. Before we proceed, I am required to disclose that the Fixed Annual Percentage Rate is 8.49% with an origination fee of 1.5%. You have a 14-day statutory cooling-off period to cancel with zero penalty.
[00:46] Customer: That sounds very fair. What will my monthly payment be?
[01:05] Agent: Based on a 36-month term, your monthly payment will be $473.42. I completely understand this is a major financial decision, so let me email the Truth in Lending disclosure document to you right now.
[02:15] Customer: Great, I just received it on my phone and e-signed.
[03:10] Agent: Excellent, confirmation number LN-99120. Is there anything else I can assist with today Mr. Miller?
[03:32] Customer: No, you explained everything clearly. Thank you!

Mandatory Compliance Script Checklist

Sensifai Account Required for Custom Inputs

Explore sample presets for free, or sign in with your Sensifai wallet to score custom recordings (€0.05 per request).

Sensifai AI may make mistakes. Verify critical decisions and information with official regulations.

CALL-2026-9041.wav16kHz Mono

0:14 / 3m 45s

Diarized: Agent (Ch 1) / Customer (Ch 2)

Agent StreamBreach Flag Window

Confidence: 98.4%

Evaluation Findings & Verdict

Compliant

Recording Disclosure

Passed

Identity KYC Check

Verified

Mandatory Disclosures

Complete

Cancellation Terms

Stated

100% compliant: All mandatory legal scripts and disclosure statements confirmed verbatim.

Prioritized Coaching Action

Exemplary adherence to Truth in Lending statutory disclosures
Clean proactive pacing and clear tone during rate breakdown